Outsourcing customer support, pros, cons and best practices

Today, we're discussing outsourcing customer support in the Philippines.

I've seen the transformative power of building teams here. It saves costs, offers skilled talent, scalability, and allows you to focus on core business activities.

Outsourcing has its challenges, like communication gaps, but they can be overcome with the right approach. Invest in training, establish clear communication, set measurable KPIs, foster a positive work culture, embrace technology, maintain a balance, and strive for continuous improvement.

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